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HERE-O - Frequently asked questions about our donuts.

FAQS

General

We were surprised to find that it was nearly impossible to find quality, handmade fresh donuts in Dubai. So, we made it our mission to “DELIVER ICONIC DONUT PERFECTION” fresh and handmade from scratch every day.

We use the best ingredients, with the world’s best donut bakers to craft the world’s finest donuts.

We accept all the major online payment methods. This means you can use VISA, MasterCard or you can go the old-fashioned way and pay by cash on delivery.

Our refunds can take up to 7 business days due to bank protocol.

Delivery

Please proceed to order through our online portal. You will be offered a range of locations, if yours is there select and you’re ready to go. If you’re not, we will try to be in your area as soon as possible.

For deliveries outside Dubai, please place your order before 12:00 PM the day before.

Then unfortunately we cannot deliver to your location currently – so sorry!

Here-O delivery is FREE when you order direct. Our other delivery partners will let you know the cost when you order through their portals.

Our next day delivery service outside Dubai costs 15 AED.

When ordering directly with us you will receive a text message that allows you to track your delivery and time of arrival. We aim to deliver your order as quickly as possible within Dubai.

Our delivery partners will communicate the time through their portals.

If you have booked an event our events team will confirm the time of arrival based on your requirements.

Once you have confirmed and paid the contents cannot be changed unfortunately. For event bookings please get in contact and we will be more than happy to help.

We are very sorry to hear that. Please call us or contact our relevant delivery partner directly.

We are really sorry to hear that. Please call us or contact our relevant delivery partner directly.

Choose a product on our menu and click order now, this will take you through to our ordering portal. Choose your location, finalise your choices and pay. You will then receive a text message that will allow you to track the order. We also work with select delivery partners who have their own processes on their portals.

It’s likely that the order didn’t go through. Please call us or our delivery partners to confirm this is the case. 

 

We respond to all enquiries within one working day at the very latest.

We do – go to our menu and select the vegan tab.

7 days per week. 8am-9:30pm.

Please check the tracking on the text message you have received this will keep you updated. Please check the portals of our delivery partners if you have not ordered directly.

Our donuts have a 24-hour shelf life only. Please do not eat them after this time.

In a cool spot out of direct sunlight. Please remember our donuts only have a 24-hour shelf life and as such should not be eaten after that time.

Choose a product on our menu or Instagram, click order now and this will take you through to our ordering portal. Choose your location, finalise your choices and pay. We also work with select delivery partners who have their own processes on their portals.

Then unfortunately we will not be able to deliver, and you will still have to pay for the donuts.

Please accept our apologies and call us or our delivery partners.

Yes – please order directly through our website and schedule a time to suit.

You can – click onto our menu, then boxes and then custom boxes.

We will do our best to have the replacement out to you as quickly as possible.

Yes! Please select the pick up option on the main menu page. Our warehouse address is SOBH Al Quoz, Warehouse 8, 1st Al Khail Street, Industrial Area – 1, Dubai.

Services

Your most loved flavour of donut hung on a wall. Perfect to wow your family, guests or clients.

Your most loved flavour of donuts piled high on a Here-O tower.

YES! Contact us or shoot us an email at [email protected].

We can offer bespoke donuts design, walls, towers and even our beautiful van to supercharge your event.

Donuts

Unfortunately, we are a delivery only business currently. But watch out for our pop ups…

Unfortunately, we are a delivery only business currently. But watch out for our pop ups…

They are handmade fresh every day in our production facility in Dubai.

Online through our website, Instagram and pop ups when we do them (keep an eye on social media). You will also find us popping up at events and markets all over the UAE.

Many of our donuts do not contain nuts, however they are made in a production facility that uses a variety of nuts. As such we cannot guarantee they will not contain traces of nuts.

Please visit the website and we have the detailed information on each of our products.

Please visit the website and we have the detailed information on each of our products.

No, unfortunately not.

Yes, please go to the vegan section on the website.

They are produced fresh daily and must be eaten on the day of delivery.

Please keep the donuts at room temperature. The fridge will dry them out!